Rail Planner Privacy Policy

Thursday, 25 October 2018

This Privacy Policy aims to familiarize you with the types of data and the procedures involved for managing it by the Rail Planner App, a Hacon Ingenieurgesellschaft GmbH proprietary application, licensed to Eurail Group GIE. The Policy is provided only for the aforesaid mobile application and is not to be considered valid for other medium that the user may access through available links (such as “Seat reservations”).

For the purpose of this Privacy Policy the word:

Application or App, refers to the Rail Planner App

Eurail, refers to Eurail Group GIE

Hacon, refers to Hacon Ingenieurgesellschaft GmbH.

Service, refers to the functionalities of the Rail Planner App

User or You (Your), refers to the owner of the Google Play store / Apple store account


What is Personal data

Under the General Data Processing Regulation (GDPR) personal data is considered any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

With respect to the previous paragraph the Rail Planner App may use your devices’ Internet Protocol (“IP”) address in order to provide you with the tailored features explained further below.

Personal data used for “Features Nearby”

In order to take advantage of the “Features Nearby” function, tailored to your location, you must enable the application to retrieve the device’s location data and IP address.

By enabling you agree to the collection and processing of your device’s location data.

Disabling the use of your device’s location data* or disabling the GPS on your device means that it is impossible to obtain the requested function.

*  This data is not necessary for the basic functioning of the Rail Planner App and it’s sharing can be switched on and off, at any time, through the App settings.

You agree that if you enable your device’s GPS and the “Features Nearby” function, your personal information will be processed.

Status of involved entities

In accordance with GDPR Eurail is considered a Data Controller in relation to processing the aforementioned private data and Hacon is considered a Data Processor. All processing carried out by trusted third-party is subject to a Data Processing Agreement between Eurail and the respective entity.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Personal data is processed with automated equipment, for the time strictly required to achieve the purposes for which it was collected. Specific security measures are observed to prevent loss of data, unlawful and improper use and unauthorized access.


All personal data extracted by the Rail Planner App remains temporarily in the internal memory of the application.

Your device’s IP address is automatically erased from the application’s internal memory, once the “Features Nearby” function has been switched off.

Your device’s location data is automatically deactivated/erased from the application’s internal memory, once the “Features Nearby” function or your device’s GPS have been switched off.


We handle personal data with confidentiality. We will not provide your data to third parties for direct marketing purposes by such parties. Nor will we provide the data provided by you to third parties, if you have not given your consent, unless this is necessary for performing the agreement you have concluded with us or is required by law.


Under the GDPR, all owners of personal data, whose data has been processed by during delivery of the Service are entitled to:

  • obtain at any time confirmation as to whether or not such data is stored and to know the content and source;
  • review the data’s accuracy;
  • request the data’s update, correction, transformation into anonymous form, deletion or blocking of data processed in breach of the law, or;
  • to object in any case, for legitimate reasons, to the data’s processing.

Neither Hacon nor Eurail employees have access to your device’s IP address and your device’s location data (all processing is carried out by the Rail Planner App automatically). You, as a user of the application, have full control over the app’s use of that data and the ability to revoke your consent to use of the data, at any time. You are able to immediately enable or disable the use of your device’s IP address and location data through the App settings.

The nature of the data used by the Rail Planner App and the processing done by it do not allow change, correction, update or deletion of such data. You accept that Eurail is unable to change correct update or delete such data on your behalf.

Note that, a request for deletion of personal data required for the maintenance of user accounts will result into discontinuing the access to the related functionalities.


Eurail may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Please address any questions you may have regarding the Privacy Policy to the following address:


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