Privacy Policy (the “Site”), a website owned by Eurail Group GIE (“Eurail”, “we”, “us” or “our”), is committed to protecting the online privacy of its visitors. The purpose of this privacy policy (“Policy”) is to inform you about the types of information we gather about you when you visit our website, how we may use that information, how we disclose it to third parties, and what are your rights.

This statement does not apply to third-party websites that are linked to our website. We recommend that you read the privacy statements of these websites before you use them.

What information do we collect?

For technical reasons, the Site must collect and store certain data in relation to its use of Google Analytics. We use this data exclusively for the purpose of technical administration of the websites and to fulfil your requests.
For contractual reasons, we might also require personal data from you in order to carry out our services and to carry out the contractual relations concluded with you, if any. This data will be used to carry out activities such as ticket bookings, customer administration, and payment transactions and may include information such as: name, gender, email address, mail address, and credit card information.

You do not have to provide us with any personal information to visit the Site. You may not, however, be able to fully utilize all of the services on our websites if you choose not to provide certain information. If you choose to give us personal information through our website, we will collect and retain that information subject to the provisions of this Policy.

What do we use your information for?

In general, we process your personal data for the following purposes:

  • To give access to the Site;
  • To improve the website experience;
  • To analyse statistics and optimise the Site.

We use aggregated non-personal information about our users to understand our website’s demographics, such as the geographic distribution of our users, the age ranges of our users, or a combination of these or other demographics. We use the non-personal information we collect to analyse how our websites are being used, and to improve the content of our websites, online product offerings, and promotional efforts.

If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. However, aside from our reply to such an email, should you at any time opt out of receiving further communications we will not send you emails unless you request a particular service that involves email communications or in order to provide customer support in connection with those products. There may be times when you will have the opportunity to subscribe to an email list or electronic newsletter that will send information about our websites to your email address. However, we will provide you with the option to change your preferences and opt-out of receiving those communications.

If you make a purchase through our Site and if so authorised by you at the time of purchasing, we may use the information you provide to send you important announcements and updates regarding our website or online service. In those instances, and at any other time, you can opt out by writing an email to When you provide us with your personal information to make a purchase through our online ordering, we only use this information and credit card number to process your online order. We also use your address and billing information to bill you and provide associated support.

Non-identifying information may be used to for analysis, research or statistical purposes, to improve your Site experience.

How do we protect your information?

We currently do not request any personal data from you. Should we request personal data in the future to offer you services or for any other need, we will make sure that, to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we will, beforehand, put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating website, conducting our business, or servicing you, so long as those parties agree to comply with the same Policy. These third parties will have contractual commitments with us ensuring the respect of your rights. We may also release your information when the release is necessary to comply with applicable law.

Online Privacy Policy

This Policy applies only to information collected through this website and not to information collected offline.

Do we use cookies?

Yes, we do use cookies that are strictly necessary in order to provide you with registration and the Services, if any, to improve your experience, and to maintain security of the Site.

This website also uses Google Analytics cookies:

We use a tool called “Google Analytics” to collect information about the use of this website. Google Analytics collects information such as how often users visit this website, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this website. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

You can access the cookies that are stored on your computer. Most browsers can be set to notify you when a cookie is stored on your computer. Most browsers can be set so that they do not accept cookies. However, this may affect your internet experience. You can also delete cookies from your computer at any time.

When landing on our website, you are informed by a pop-up of the fact that we use cookies and you are advised of the fact that by continuing to use this website you consent to the use of cookies. Please note that most browsers can be set so that they do not accept cookies.

Data Processing and Controller Identity

Should we collect any personal data from you, it will be kept for no longer than is necessary for the purposes specified in this Privacy Policy and in any case will be deleted at the latest two years after collection.

In accordance with European and Dutch Data Privacy laws, Eurail Group is considered a Data Controller, whereas the processing of personal data is carried out by employees of Eurail, as well as a trusted third party, subject to a Data Processing Agreement. For the purposes described herein data Processors are both Eurail and GmbH. Should you have questions, complaints, suggestions and/or criticism regarding the data protection on the Site please contact:

Eurail Group G.I.E.
P.O. Box 2112
3500 GC Utrecht
The Netherlands

Right to correct, block and erase the data

At your request, we will correct, block or erase the data stored, provided that other laws do not conflict (e.g. accounting requirements for invoices). If you have provided personal data via our website, you can send us a request for inspection, modification or deletion of these data. You should send your request to

To prevent abuse, we may ask you to provide proper proof of your identity. If you want to inspect personal data linked to a cookie, you should include a copy of the relevant cookie with your request, which you can find in your browser settings. If the data is incorrect, you can ask us to modify or delete the data.


Persons under the age of 18 may use our website only under the supervision of their parents or legal representatives.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the website.

Your consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 4th September 2017.


Eurail on Social Media: Facebook Instagram YouTube Twitter Weibo
Interrail on Social Media: Facebook Instagram YouTube Twitter